Privacy Policy

Effective date: August 26, 2026

This Privacy Policy explains how BROS, doing business as Bro’s Pest Control (“Bro’s Pest Control,” “Bro’s,” “we,” “us,” or “our”), collects, uses, discloses, and protects information when you:

  • Visit brospestcontrol.com or another website that links to this policy;
  • Call, email, or otherwise communicate with us;
  • Submit a request for pest-control assistance;
  • Ask to be connected with an independent service provider; or
  • Interact with our advertisements or online content.

Bro’s Pest Control is a pest-control connection and referral resource. We do not necessarily perform the pest-control services described on this website. When you request service, we may disclose your information to independent pest-control companies, lead-distribution partners, or other service providers that may be able to respond to your request.

Please read this policy before submitting personal information.

1. Information We Collect

The information we collect depends on how you interact with us.

Information You Provide

You may provide information such as:

  • First and last name;
  • Telephone number;
  • Email address;
  • Service address, city, state, and ZIP code;
  • Property type;
  • Suspected pest or requested service;
  • Description of the pest problem;
  • Preferred contact method;
  • Photographs or files you choose to upload;
  • Information about previous treatments;
  • Communications you exchange with us; and
  • Any other information you voluntarily submit.

Please do not submit sensitive personal information that is unnecessary for processing your request.

Information Collected Automatically

When you use our website, we and our technology providers may automatically collect:

  • Internet Protocol address;
  • Browser and device type;
  • Operating system;
  • Referring and exit pages;
  • Pages viewed and links selected;
  • Date and time of visits;
  • Approximate location derived from an IP address;
  • Cookie identifiers;
  • Advertising or analytics identifiers; and
  • Information about how visitors use the website.

We may collect this information using cookies, pixels, tags, server logs, analytics tools, and similar technologies.

Information From Other Sources

We may receive information from advertising platforms, referral partners, service providers, analytics companies, business partners, and other sources. We may combine this information with information collected directly from you where permitted by law.

2. How We Use Information

We may use personal information to:

  • Review and respond to pest-control requests;
  • Identify independent providers that may serve your area;
  • Route or distribute service requests;
  • Allow providers or referral partners to contact you;
  • Communicate about your inquiry;
  • Provide customer support;
  • Maintain and improve the website;
  • Understand website traffic and visitor activity;
  • Measure advertising performance;
  • Prevent fraud, abuse, and security incidents;
  • Maintain business records;
  • Enforce our Terms and other policies;
  • Comply with legal obligations; and
  • Protect our rights, users, business partners, and the public.

We may also use information in an aggregated or deidentified form that does not reasonably identify an individual.

3. How We Disclose Information

We may disclose personal information to the following recipients.

Independent Pest-Control Providers

When you request pest-control assistance, we may disclose your contact information, location, property information, and service-request details to one or more independent pest-control professionals that may serve your area.

These providers are independent businesses and are responsible for their own privacy practices, licensing, insurance, estimates, inspections, treatments, contracts, payments, warranties, and customer communications.

Referral and Lead-Distribution Partners

We may disclose a service request to a referral or lead-distribution partner when that partner may be able to locate an available provider or otherwise help fulfill the request.

Depending on the arrangement and applicable state law, disclosing a lead to a provider or referral partner may be considered a “sale,” “sharing,” or “targeted advertising,” even when personal information is not exchanged for money.

Vendors and Technology Providers

We may disclose information to vendors that help us operate the website and business, including providers of:

  • Website hosting;
  • Form processing;
  • Email delivery;
  • Telephone and text communications;
  • Customer relationship management;
  • Cloud storage;
  • Website analytics;
  • Advertising measurement;
  • Fraud prevention; and
  • Data security.

These parties may access information only as needed to perform services for us or as otherwise permitted by their agreements and applicable law.

Legal, Safety, and Compliance Disclosures

We may disclose information when we reasonably believe disclosure is necessary to:

  • Comply with a law, regulation, subpoena, court order, or legal process;
  • Respond to lawful government requests;
  • Investigate fraud, security incidents, or misuse;
  • Enforce our agreements and policies;
  • Protect the rights, safety, and property of Bro’s, our users, or others; or
  • Establish, exercise, or defend legal claims.

Business Transfers

Information may be disclosed or transferred as part of a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar business transaction.

4. Calls and Text Messages

If you provide a telephone number, Bro’s, an independent provider, or a referral partner may contact you concerning the service request you submitted, subject to applicable law and the consent presented when you submit the form.

Calls or text messages may be made using automated technology only when legally permitted and when any required consent has been obtained. Consent to receive marketing calls or texts is not a condition of purchasing services.

Message and data rates may apply. Message frequency varies.

You may request that Bro’s stop sending text messages by replying STOP. You may also ask us not to call by telling the caller, emailing brosleads2017@gmail.com, or calling 1-888-497-9069.

An opt-out request sent to Bro’s may not automatically opt you out of communications from an independent provider that already received your information. You may need to contact that provider directly.

5. Cookies and Similar Technologies

We may use necessary, functional, analytics, and advertising cookies or similar technologies.

These technologies may help us:

  • Keep the website functioning;
  • Remember visitor preferences;
  • Understand website traffic;
  • Diagnose technical problems;
  • Measure form submissions;
  • Evaluate advertising campaigns; and
  • Improve content and navigation.

Your browser may allow you to block or delete cookies. Blocking some cookies may prevent certain website features from functioning properly.

Where required, we will provide a cookie-consent or preference tool. If we use technologies subject to an opt-out right, eligible users may exercise that right through the methods described below.

6. Analytics and Advertising

We may use third-party analytics services, such as Google Analytics, to understand how visitors use the website. These services may use cookies and similar technologies to collect information about website activity.

We may also use advertising and measurement services to understand whether an advertisement resulted in a website visit, telephone call, or service request.

The privacy practices of these companies are governed by their own policies. Available browser, device, platform, or cookie settings may allow you to limit certain collection or advertising uses.

7. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Process and document service requests;
  • Communicate with users;
  • Maintain business and financial records;
  • Resolve disputes;
  • Detect fraud or abuse;
  • Enforce agreements; and
  • Meet legal, regulatory, and contractual obligations.

Retention periods vary according to the type of information, why it was collected, whether it has been disclosed to a provider, and applicable legal requirements.

When information is no longer reasonably necessary, we may delete or deidentify it. Information may remain in backups for a limited period after deletion from active systems.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

No website, storage system, or internet transmission is completely secure. We therefore cannot guarantee that personal information will never be accessed, disclosed, altered, or destroyed without authorization.

Do not send payment-card information, Social Security numbers, medical records, government identification numbers, or other unnecessary sensitive information through a general contact form or ordinary email.

9. Your Privacy Choices

Depending on where you live and subject to legal exceptions, you may have the right to:

  • Request access to personal information we maintain about you;
  • Request correction of inaccurate information;
  • Request deletion of personal information;
  • Obtain information about categories of information collected, used, or disclosed;
  • Request a portable copy of certain information;
  • Opt out of certain sales, sharing, or targeted advertising;
  • Limit certain uses of sensitive personal information;
  • Withdraw consent where processing relies on consent; and
  • Appeal a decision concerning a privacy request.

You may submit a privacy request by:

Please specify the right you wish to exercise and provide enough information for us to locate the relevant record. We may need to verify your identity before completing the request.

We will not discriminate against you for exercising an applicable privacy right. However, opting out of disclosure to providers may prevent us from completing a request to connect you with a pest-control professional.

An authorized agent may submit a request where permitted by law. We may require proof of the agent’s authority and verification of the consumer’s identity.

10. Notice for California Residents

This section applies to California residents to the extent the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA”), applies to Bro’s.

During the preceding 12 months, we may have collected the following categories of personal information:

  • Identifiers, such as names, email addresses, telephone numbers, IP addresses, and service addresses;
  • Customer-record information, such as contact and service-request information;
  • Commercial information, such as services requested or obtained;
  • Internet or electronic activity, such as browsing and interaction data;
  • Geolocation information, such as approximate location derived from an IP address;
  • Audio or communication information, such as calls or messages where collected;
  • Professional information when submitted for a commercial service request; and
  • Inferences drawn from the information above, such as the likely service or market relevant to a request.

We collect these categories from consumers, website technologies, advertising services, referral partners, and service providers. We use them for the business and commercial purposes described in this policy.

We may disclose these categories to independent pest-control providers, referral partners, technology vendors, analytics services, advertising services, professional advisers, and government or legal authorities.

Disclosing service requests or online identifiers may be considered “selling” or “sharing” under California law, depending on the arrangement. If the CCPA applies and Bro’s engages in activity defined as selling or sharing, California residents may opt out by:

  • Using the Do Not Sell or Share My Personal Information link on our website;
  • Emailing brosleads2017@gmail.com; or
  • Calling 1-888-497-9069.

Where legally required, we will also process recognized opt-out preference signals, including Global Privacy Control signals, as a request to opt out for the browser or device sending the signal.

We do not knowingly sell or share the personal information of consumers under 16 years of age.

11. Children’s Privacy

The website and referral service are intended for adults. We do not knowingly collect personal information from children under 13.

If you believe a child has submitted personal information to us, contact brosleads2017@gmail.com so we can investigate and take appropriate action.

12. Third-Party Websites and Independent Providers

Our website may link to websites operated by independent providers, government agencies, social-media platforms, advertisers, and other third parties.

This Privacy Policy does not govern those third parties. Information submitted directly to an independent provider is subject to that provider’s privacy policy and practices. We encourage you to review the applicable policy before submitting information.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, legal obligations, or information practices.

The revised policy will be posted on this page with a new effective date. If a change materially affects how previously collected personal information is used, we will provide additional notice where required by law.

14. Contact Us

For questions, privacy requests, or complaints concerning this policy, contact:

Bro’s Pest Control
Legal entity: BROS
Email: brosleads2017@gmail.com
Telephone: 1-888-497-9069
Website: https://brospestcontrol.com/